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【英文标准名称】:Blankdetailspecification:Fixedlowpowernon-wirewoundresistors(AssessmentlevelS);GermanversionEN140101:1996
【原文标准名称】:空白详细规范.低负荷非线绕固定电阻(评定等级S)
【标准号】:DINEN140101-1997
【标准状态】:现行
【国别】:德国
【发布日期】:1997-05
【实施或试行日期】:
【发布单位】:德国标准化学会(DIN)
【起草单位】:
【标准类型】:()
【标准水平】:()
【中文主题词】:规范(验收);空白格式;电阻器;质量;详细规范;尺寸选定;规范;电子设备及元件;电气元件;固定电阻器;值;电容性负载
【英文主题词】:Blankforms;Capacitiveloads;Detailspecification;Dimensioning;Electricalcomponents;Electronicequipmentandcomponents;Fixedresistors;Lowpowermethods;Non-wire-wound;Non-wirewoundresistors;Quality;Resistors;Specification;Specification(approval);Values
【摘要】:Thedocumentisasupplementarydocumentofthespecificationforfixedlowpowernon-wirewoundresistorsandcontainsrequirementsforstyleandlayoutandminimumcontentofthedetailspecification.
【中国标准分类号】:L13
【国际标准分类号】:31_040_10
【页数】:13P.;A4
【正文语种】:德语


【英文标准名称】:Postalservices-Qualityofservice-Complaintshandlingprinciples
【原文标准名称】:邮政服务.服务质量.投诉处理原则
【标准号】:BSEN14012-2008
【标准状态】:现行
【国别】:英国
【发布日期】:2010-01-31
【实施或试行日期】:2010-01-31
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:BSI
【标准类型】:()
【标准水平】:()
【中文主题词】:售后服务;分类;补偿;投诉;消费者满意;定义;信函;邮政;邮寄;质量保证;质量控制;质量要求;服务;时间测量
【英文主题词】:After-salesservices;Classification;Compensation;Complaints;Customersatisfaction;Definitions;Letters(documents);Mail;Postaldelivery;Postalservices;Qualityassurance;Qualitycontrol;Qualityrequirements;Services;Timemeasurement
【摘要】:ThisEuropeanStandardspecifiescomplaintshandlingprinciplesrelatedtodomesticandinternationalpostalservices.Itappliestobothnationalandcrossborderservices.Attentionisgiventohowtohandlecomplaintsinmultipleoperatorsituations.Thestandardalsogivesguidanceforcompensationandredressprocedures.ThisEuropeanStandardmaybeappliedtoalltypesofpostalservicebothUniversalserviceandnonuniversalserviceandbyalltypesofpostalorganizations.Itdefinesvarioustypesofcomplaintsandestablishesamethodologyforhandlingcomplaintsinordertoimprovetheservicegiventopostalusers.Italsogivesguidanceforcomplaintshandlingprocessestobesetupbypostalserviceprovidersinordertoimprovequalityofservice.ThisEuropeanStandardprovidesguidelinesbeyondtherequirementsgiveninISO10002andISO9001inordertoconsiderboththeeffectivenessandefficiencyofacomplainthandlingprocess,andconsequentlythepotentialforimprovementoftheperformanceofanorganization.WhencomparedtoISO9001,theobjectivesofcustomersatisfactionandproductqualityareextendedtoincludethesatisfactionofinterestedpartiesandtheperformanceoftheorganization.ThisEuropeanStandardisapplicabletotheprocessesoftheorganizationandconsequentlythequalitymanagementprinciplesonwhichitisbasedcanbedeployedthroughouttheorganization.ThefocusofthisEuropeanStandardistheachievementofongoingimprovement,measuredthroughthesatisfactionofcustomersandotherinterestedparties.Itshouldbenotedthatthenumberofcomplaintsreceivedmightnotberelatedtothelevelofservicegiven.Alargenumberofcomplaintsmayonthecontraryreflecttheeffectivenessofthepostaloperator'scomplainthandlingprocess.ThisEuropeanStandardconsistsofguidanceandrecommendationsandisneitherintendedforcertification,regulatoryorcontractualuse,norasaguidetotheimplementationofISO9001.InAnnexItherelationshipwiththesecondeditionofthisEuropeanStandardisexplained.
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:50P.;A4
【正文语种】:英语